ctg999's Privacy Policy
Your personal information is completely safe with us — learn in detail how ctg999 collects, stores, and protects your data.
Introduction and Scope
ctg999 ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. We give the highest priority to our users' privacy and follow strict policies on data protection.
This privacy policy ("policy") applies to the ctg999.cam website and all services connected to it. By using this website, you are considered to have fully accepted the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy is reviewed regularly and updated when needed. For any significant changes, we will try to notify users at their registered email address.
Important: ctg999 is for people aged 21 and above only. During account registration, we may collect identity document information for age verification.
1 What Information We Collect
ctg999 collects certain types of information from users for various purposes. Below is a detailed description of the information collected:
1.1 Information You Provide Directly
When creating an account, verifying your identity, and completing transactions, you directly provide us with the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address and password
- National ID (NID) or passport number (for KYC verification)
- bKash, Nagad, Rocket, or bank account details (for transaction purposes)
- Residential address
1.2 Automatically Collected Information
When you use ctg999, certain information is collected automatically:
- IP address and device identifier information
- Browser type and version
- Operating system information
- Time, date, and activity history of site visits
- Which pages were visited and how much time was spent on them
- Information collected through cookies and similar tracking technologies
1.3 Transaction Information
Information relating to every financial transaction (deposits and withdrawals) is stored in our system. This includes the transaction amount, date, method, and associated reference number.
2 How We Use Information
ctg999 uses collected information only for the following legitimate purposes:
2.1 Service Delivery and Operations
- Account creation, verification, and management
- Processing financial transactions (via bKash, Nagad, Rocket, and bank transfer)
- Running gaming services and providing technical support
- Providing bonuses, rewards, and promotional benefits
2.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Age verification and ensuring responsible gaming
- Monitoring compliance with our Terms and Conditions
- Maintaining the security and integrity of the site
2.3 Service Improvement
- Analysing user experience to improve service quality
- Statistical analysis for developing new games and features
- Identifying and resolving technical issues
2.4 Communication
- Sending important account notifications
- Providing customer support (via 24/7 live chat and email)
- Sending promotional information with your consent
3 Cookies and Tracking Technologies
ctg999 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve the functionality of the site.
3.1 Essential Cookies
These cookies are essential for the core functions of the site. Without them, the site does not work properly. This includes login session management, security tokens, and storing user preferences.
3.2 Analytical Cookies
These cookies help us understand how users interact with the site. The collected information is analysed in an aggregated and anonymous manner.
3.3 Functional Cookies
These cookies remember your language preferences, display settings, and other personalised preferences, making your experience more convenient.
You can control or refuse cookies by changing your browser settings. However, disabling cookies may cause some features of the site to not work properly.
4 Information Sharing and Disclosure
ctg999 does not sell your personal information to third parties. However, information may be shared in certain circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers who assist in running our operations. This includes payment processors (including bKash, Nagad, Rocket), technology service providers, and customer support platforms. All such partners are required to comply with our privacy standards.
4.2 Legal Obligations
Information may be disclosed based on valid requests from legal authorities, by court order, or when required to comply with applicable law. In such cases, only the minimum necessary information is provided.
4.3 Fraud Prevention
If financial fraud, money laundering, or other illegal activity is suspected, information may be provided to the relevant authorities. This is necessary to protect the interests of all our users.
4.4 Business Restructuring
In the event of a company merger, acquisition, or restructuring, user information may be transferred to the relevant new party. Users will be notified in advance in such cases.
5 Data Security Measures
ctg999 maintains internationally recognised security measures to protect user information:
5.1 Encryption Technology
Our entire platform is protected by SSL (Secure Sockets Layer) encryption. All data transmissions are carried out through encrypted channels, preventing unauthorised access by third parties.
5.2 Data Storage Security
Collected information is stored on secure servers. Sensitive information including passwords is hashed and is not stored in plain readable form.
5.3 Access Controls
User information can only be accessed by authorised staff and only when required for their work. All access is logged and regularly audited.
5.4 Security Reviews
We conduct regular security assessments and identify and fix system vulnerabilities. An independent verification process is maintained to ensure fair play and fair gaming.
Your Responsibility: Keep your ctg999 account password confidential and do not share it with anyone. If you notice any unusual activity, notify our support team immediately.
6 Data Retention Period
ctg999 does not retain personal information longer than necessary. The retention period is determined based on the following policy:
6.1 Active Account Information
Profile information, transaction history, and gaming records are retained while your account is active. This information is needed to provide services and meet legal obligations.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specific period due to legal obligations. Records of financial transactions may be retained for a particularly long period.
6.3 Data Deletion Requests
You may request deletion of your personal information provided it does not conflict with legal obligations. For such requests, please contact [email protected].
7 Your Rights and Controls
ctg999 gives users the following rights over their personal information:
7.1 Right to Access Information
By logging into your account or through our support team, you can request to view your personal information stored with ctg999.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you have the right to request a correction. This request can be made through account settings or directly via the support team.
7.3 Right to Delete Information
In certain circumstances you may request deletion of your personal information. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information.
7.4 Opt Out of Marketing Communications
You may opt out of receiving promotional emails or advertisements at any time. This can be done by changing account settings or through the support team.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will try to respond to your request within a reasonable time.
8 Protection of Minors
ctg999 operates strictly for people aged 21 and above only. We do not knowingly collect any information from minors and do not allow them to open accounts.
The account registration process includes an age verification step. If we become aware that a minor is using our services, that account will be closed immediately and all related information will be deleted.
If you become aware of a minor using a ctg999 account, please let us know immediately. For more information on responsible gaming, please visit our Responsible Gaming page.
9 Policy Changes
ctg999 reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.
For significant changes, we will try to send a notification to registered email addresses. However, you are also advised to visit this page regularly to stay updated on policy changes.
If you continue to use ctg999 after a revised policy is published, it will be assumed that you have accepted the updated policy. We also recommend visiting our Terms and Conditions page regularly.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our data protection team and customer service team are always ready to assist you.
Privacy-Related Contact
Live Chat: 24/7 in Bengali — bottom right of the site
Email: [email protected]
We generally try to respond to emails within 24 hours. For urgent matters, you can get direct assistance through live chat.