ctg999 Terms and Conditions

1.1 Application of Terms

These terms and conditions apply to all services, games, promotions, and transactions on ctg999. Every member must comply with these terms and bear legal responsibility within their own jurisdiction.

1.2 Changes to Terms

ctg999 reserves the right to amend these terms at any time, with or without prior notice. Continued use of the platform after updated terms are published will be considered acceptance of the new terms. It is your responsibility to visit this page regularly.

1.3 Language and Interpretation

These terms and conditions are originally written in Bengali. In the event of any dispute, the Bengali version shall be considered final. In the event of any ambiguity, the interpretation of ctg999 shall be considered final.

2.1 One Account Policy

Each individual is permitted only one ctg999 account. Opening multiple accounts by the same person is strictly prohibited. Violating this rule may result in all accounts being closed and any deposited balance being forfeited.

2.2 Registration Information

You must provide accurate, complete, and up-to-date information when opening an account. Providing false or incomplete information may result in the account being suspended or permanently closed. ctg999 may request identity verification (KYC) documents when necessary.

2.3 Account Security

It is your responsibility to keep your account login details completely confidential. Allowing anyone else to use your account is not permitted. If you notice any suspicious activity on your account, notify our support team immediately.

3.1 Age Verification

ctg999 may request documents for age verification at any time. A national identity card, passport, or driving licence is acceptable. The account may be restricted until verification is complete.

3.2 Protection of Minors

If any person under the age of 21 has opened an account on the ctg999 platform, it will be closed immediately and all related transactions will be cancelled. Parents and guardians are requested to take the necessary steps to prevent minors from accessing such platforms.

4.1 Deposit Terms

• Minimum deposit amount: ৳500 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Information provided at the time of deposit must be accurate. ctg999 is not responsible for any loss caused by incorrect information.
• Deposits from third-party accounts are not permitted.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawal processing generally takes between 10 and 45 minutes.
• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawals may be held if any active bonus wagering requirement has not been met.

4.3 Verification and Security

To prevent fraud and ensure security, ctg999 may request identity verification before processing any withdrawal. Withdrawals may be delayed until verification is complete. This process is carried out solely to protect members' accounts.

5.1 Welcome Bonus

A 100% bonus is available on the first deposit at ctg999, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus for a total balance of ৳2,000; depositing ৳12,000 or more gives you the maximum ৳5,000 bonus for a total balance of ৳17,000. A 10x wagering requirement applies to this bonus.

5.2 Wagering Terms

• A 10x wagering requirement must be met before the bonus becomes withdrawable.
• Bonus funds must be wagered first, followed by the original deposit amount.
• Certain games may contribute differently toward the wagering requirement.
• If the wagering requirement is not completed within 30 days of the bonus being credited, the bonus may be cancelled.

5.3 VIP Cashback Program

ctg999 has four VIP tiers. A weekly cashback benefit is available at each tier:

• Bronze — up to 0.4% cashback per week
• Silver — up to 0.8% cashback per week
• Gold — up to 1.1% cashback per week
• Platinum — up to 1.5% cashback per week

VIP tier is determined based on your gaming activity. Cashback is credited directly to your account.

5.4 Bonus Abuse

Abuse of the bonus program, such as collecting bonuses through multiple accounts or coordinated betting, is strictly prohibited. If such activity is detected, the bonus and any related winnings will be cancelled and the account may be closed.

6.1 Fair Play Policy

ctg999 uses verified technology to ensure fair outcomes in all games. Our games are developed by accredited providers and maintain standards of impartiality. In the event of a technical error, the relevant round may be cancelled.

6.2 Bet Limits

Each game has its own minimum and maximum bet limits, which are displayed in the game interface. Maximum bet limits may apply when a bonus is active. Bets placed in excess of these limits may result in the bonus being cancelled.

6.3 Technical Issues

If a game session is left incomplete due to a lost internet connection or other technical reason, ctg999 will attempt to determine the outcome from the last recorded state of that session. ctg999 is not responsible for issues on the user's end.

8.1 ctg999's Rights

ctg999 reserves the right to temporarily suspend or permanently close any account at any time without providing a reason. This action may be taken in particular for rule violations, suspicious activity, or an unverified identity.

8.2 Self-Exclusion

As part of responsible gaming, a member may request to temporarily or permanently close their own account. This feature can be activated by contacting our support team. Attempting to re-register while self-exclusion is active is prohibited.

8.3 Balance After Account Closure

If an account is closed without any rule violation, the remaining valid balance will be returned to the member's original payment method (excluding any active bonuses). If an account is closed due to a rule violation, the balance may be forfeited.

9.1 Data Collection

ctg999 collects and processes member information to provide services, ensure security, and meet legal obligations. We never sell your personal information to third parties. The full privacy policy can be found on our Privacy Policy page.

9.2 SSL Security

All your personal and financial information is protected through SSL encryption technology. We use industry-standard security measures that protect your data from unauthorized access.

9.3 Cookies

The ctg999 website uses cookies to improve your browsing experience. By using the platform, you are considered to have consented to the cookies policy. You can control cookies from your browser settings at any time, though this may limit certain features.

10.1 Disclaimer of Liability

ctg999 is not liable for: financial losses incurred through gaming; missed gaming opportunities due to loss of internet connection; delays or errors by third-party payment providers; account security breaches caused by a member's own negligence.

10.2 Service Interruptions

Service interruptions may occur due to maintenance, upgrades, or unexpected technical issues. ctg999 is not obligated to provide compensation for any loss during such periods. We make every effort to ensure uninterrupted service.

11.1 Our Commitment

ctg999 believes that gaming should be a form of entertainment, not a source of income. We encourage all members to enjoy gaming responsibly and within their means.

11.2 Limit-Setting Tools

Members can set daily or weekly deposit limits and bet limits to protect themselves. Contact our support team to use these tools. For more information, see our Responsible Gaming page.

11.3 Signs of Problem Gaming

• A tendency to place more bets in an attempt to recover lost money.
• Hiding gaming activity from family and friends.
• A feeling of being unable to stop gaming.
• Continuing to gamble despite financial difficulties.

If you notice these signs, please contact our support team or apply for self-exclusion.

12.1 Support Team

If you have any questions about these terms and conditions or wish to file a complaint, please contact our support team. Our team provides support in Bengali 24/7.

• Live Chat: Always available at the bottom right of the site
• Email: [email protected]

12.2 Complaint Resolution

For any complaint, first contact us via live chat or email. Our team generally reviews complaints during business hours and works to resolve them. We believe in the principle that all members deserve fair treatment.